EverSet Studios FAQ

Project questions

How do I get a quote?

Use the project builder or email info@ghilliepuck.com with dates, location, dimensions, reference images, and services needed.

Does a request reserve stock?

No. Shared-stock availability and the requirements in your written quote and agreement must be satisfied before a booking is confirmed.

What does it cost, and is there a minimum?

Pricing, minimum quantities, duration, services, deposits, and payment terms are confirmed in your written quote. Coverage tiers describe a visual scope; they are not fixed sizes, branch counts, or prices.

Where do you deliver, and how quickly?

Provide your destination and required dates. Service area, delivery method, shipping cost, and timing must be confirmed for the project before you rely on them.

Can you meet venue safety or insurance requirements?

Send the exact requirements before booking. Do not assume items have a fire rating, a specific treatment, or that insurance documentation or additional-insured status is available unless it has been confirmed for your project.

Are custom colors or custom production available?

Describe the requested look. Feasibility, samples, costs, quantities, and timing require review; a request is not a production commitment.

How do returns and credits work?

Return procedures, condition requirements, charges, and any credit eligibility are defined in the written agreement. No automatic percentage or rental buyout credit is promised. Returned items require inspection before reuse.

Can I see completed projects?

Our portfolio is being prepared. No client names, completed-project claims, or results are presented without supporting documentation.